How to gather diagnostic information for support about LastPass Universal Proxy v5.x?

You can send diagnostic data, such as log files and configuration files to customer support using our data collection tool.

About this task:

Note: Requirements:

Note: This feature requires an account with the LastPass Business + Advanced MFA add-on. How do I upgrade my LastPass Business account with an add-on?

The tool packages the following data files into a tar.gz format:

log files
result of the diagnostics
server.properties configuration file, after removing sensitive data from the file

Open a terminal window based on your OS:

Operating System	Instructions
Windows	Open Command Prompt as an administrator.
Linux CLI	The terminal window is used by default.
Linux with graphical user interface	Open the Terminal app.
MAC	Open the Terminal app.

Execute the following command:

docker run -v <nameofthevolume>:/usr/local/universalproxy/volume -it --rm <dockerimagerepository>:<dockerimagetag> -collectDiagnosticData

Command example

docker run -v universalproxy:/usr/local/universalproxy/volume -it --rm lastpass/universalproxy:5.0.0 -collectDiagnosticData

Results:

By default, the tar.gz file is created in the volume under diagnosticData. The file name will be UP_diagnostic_data<currentDate>.tar.gz..