Disable authentication for a lost Grid
If you lost your grid, you can disable multifactor authentication via email so that you can log in to your LastPass account.
About this task: To disable multifactor authentication for supported authenticators, do the following:
- Log in to LastPass with your email address and master password from your desktop or another device.
- Click Additional Multifactor Options.
- When prompted, click the I've lost my <authenticator app name> device hyperlink on the bottom of the window.
- When prompted, enter your email address, then click Send Email.
- An email is sent containing a link that will allow you to disable multifactor authentication. Check your inbox, then click the link within the email.
Note: If you do not receive an email, you may have a secondary security email enabled where the email was sent instead, and/or check your spam/junk email filters.
- Once clicked, a confirmation window appears informing you that multifactor authentication for LastPass has been disabled for your authenticator.
Results: You can now log in to LastPass with your email address and master password, and will not be prompted to authenticate.
What to do next: The following options are recommended once you have logged back in to LastPass:
- If your device was lost or stolen, it is strongly recommended that you change your master password – learn how here.
- You can re-enable multifactor authentication for a new device – learn how here.