HELP FILE
How do I disable authentication for a lost Grid?
If you lost your grid or the mobile device used for authentication is lost, you can disable Multifactor Authentication via email so that you can log in to your LastPass account.
To disable multifactor authentication for supported authenticators, do the following:
You can now log in to LastPass with your email address and master password, and will not be prompted to authenticate.
What to do next: The following options are recommended once you have logged back in to LastPass:
- If your device was lost or stolen, it is strongly recommended that you change your master password – learn how here.
- You can re-enable multifactor authentication for a new device – learn how here.