HELP FILE

Get Started as a LastPass Business User

    Welcome to LastPass Business! Now that your administrator has added you as a user on your organization's LastPass Business account, let's take a moment to review what LastPass is, and why you should start using it.

    What is LastPass?

    LastPass makes it easy to access all your apps and websites at work. By combining single sign-on and password management, LastPass connects you to cloud apps and stores all your usernames and passwords in one safe place, called a vault. Your admin may enable apps for you, or you can save passwords to your vault as you log in to websites. After you save a password to your vault, LastPass always remembers it for you. When you need to log in to a website, LastPass enters your credentials for you!

    LastPass as a password manager and single sign-on solution does many other things, including:

    • Creates new unique and secure passwords for you
    • Shows your security score and dark web monitoring alerts
    • Stores information such as PIN codes and membership IDs
    • Allows you to share passwords with others
    • Fills out addresses and credit card forms automatically
    • Provides one-click login to SSO apps that you use at work

    Why should I use LastPass?

    LastPass will help you in your day-to-day work while improving the overall security of your company.

    Key benefits of using LastPass include:

    • Convenience – No more forgotten or mistyped passwords
    • Time saved – Instantly log in to websites
    • Stronger security – Long passwords that you don't have to remember

    Now that you understand the basics, let's walk through the next steps to help you get started.

    Step #1: Activate your LastPass account

    Once you have been notified that your organization has added you as a LastPass user, you will need to activate your account by creating a master password, then installing the LastPass browser extension and logging in to your vault. The steps will vary depending on whether you already have a LastPass account.
    Note: Your admin may enable the option to use your Active Directory account to access your LastPass vault, which is the password you use to log in to your computer. If that's the case, you will not be required to create a master password. Instead, you will be able to log in to LastPass with your existing Active Directory account via Okta, Azure AD, or AD FS. For those instructions, please see Federated Login Experience for LastPass Business Users.

    Step #2: Log in to the LastPass browser extension (at least once)

    Once you have installed the LastPass browser extension, it is strongly recommended that you log in to the extension at least once to access your LastPass vault, which is the central hub within your account where all of your data will be stored.

    This is important for a few reasons:

    • Allows you to use some recovery options (SMS recovery or reverting to an old master password) if you ever forget or need to reset your master password. You are also strongly encouraged to set up mobile account recovery for iOS or Android in case you are unable to use other recovery options.
    • Allows your LastPass admin to reset your master password (if the policy is enabled) if you ever forget to or need to reset your master password.
    • Creates a snapshot of your vault data in the form of an encrypted, locally stored, cached file.
    • Automatically generates a sharing key so that you can create and use shared folders.

    Step #3: Learn how LastPass works

    Next, you can learn how to use LastPass to help you to log in to your work apps and manage your usernames and passwords. We've created a very simple but robust training portal where you can learn about the key features of LastPass by attending a live training, viewing a recorded training, and/or using a self-paced tutorial.

    Additional training resources

    Below are some additional training resources to help you learn how to use all of the features and tools available within your LastPass Business account.

    LastPass Business Helpdesk Guide for Admins (PDF)

    • A step-by-step instructional guide on how to get your employees started with using LastPass.

    Introductory Video Tutorials

    • These short tutorials introduce key LastPass features and show how they work.

    LastPass End-User Desk Reference Guide (PDF)

    • A helpful handout that you can print and keep on your desk as an educational reference.