Hi! We are here to help you.

1. Log in to LastPass and access your vault by doing either of the following:
   • In your web browser toolbar, click the LastPass icon and select Open My Vault.
   • Go to https://lastpass.com/?ac=1 and log in with your email address and master password.
2. Select Account Settings in the left navigation.
3. Under Login Credentials, make your changes in the Account Email field.
4. Optional: If desired, click Send Test Email to verify that emails can be received at your new email address's inbox before you update.
5. When ready, click Update.

   Result: You are prompted to enter a code sent via email for verification.

6. Check the inbox of your new email address for LastPass, then copy the code in the verification email.

   

7. Return to LastPass and paste the code into the prompt, then click Confirm.

   

8. Enter your master password, then click Confirm.

   Result: Your LastPass vault is re-encrypted to save the changes for your updated email address.

9. Click OK when prompted.

You can send yourself a test email just to check if your current email address is receiving emails from LastPass.

1. Log in to LastPass and access your vault by doing either of the following:
   • In your web browser toolbar, click the LastPass icon and select Open My Vault.
   • Go to https://lastpass.com/?ac=1 and log in with your email address and master password.
2. Select Account Settings in the left navigation.
3. Under Login Credentials, click Send Test Email, then click OK.
4. Check the email inbox of your new email address and confirm that you received a verification email from LastPass.

If you don't receive a verification email from LastPass, check your spam and junk mail folders, and be sure the following email addresses have been added to your allowlist:

• support-replies@logmein.com
• do-not-reply-support@lastpass.com
• support@lastpass.com

Note: If you use Hotmail or Outlook.com as your email service provider, please be sure to add the email addresses above to your allowlist.