How do I disable multifactor authentication as a user?
If you have decided to disable multifactor authentication for your LastPass account, you can do so in your Account Settings.
Log in to your LastPass vault to disable
- Log in to LastPass and access your vault by doing either of the following:
- In your web browser toolbar, click the LastPass icon and select Vault or Open My Vault.
- Go to https://lastpass.com/?ac=1 and log in with your email address and master password.
- Select Account Settings in the left navigation.
- Select the Multifactor Options tab.
- Select the Edit icon next to your enabled multifactor authentication option.
- For the Enabled option use the drop-down menu to select No.
- Select Update when finished, then enter your master password and click Continue.
- Click OK when prompted.
What to do next: Unless you plan on re-enrolling your LastPass account using the same authenticator app or device, it is recommended that you also remove your LastPass account from within your authenticator app's enrolled accounts list.
Disabling multifactor authentication due to a new or lost device
If your phone number has changed or the mobile device used for authentication is lost, you can disable multifactor authentication via email so that you can log in to your LastPass account.
About disabling the LastPass Authenticator
Attention: The LastPass Authenticator app cannot be disabled via email. To access your account, you can use SMS account recovery to log in, then disable multifactor authentication for your device. If SMS recovery had not previously been set up, please contact LastPass Support by navigating directly to this article and selecting a contact option.