HELP FILE

How do I disable the Advanced MFA add-on for my managed company account?

    LastPass admins can disable the Advanced MFA add-on by disabling/removing all features configured for the add-on. This will reset the managed company account back to a LastPass Business account with Basic MFA, and the managed company will no longer be charged for the Advanced MFA add-on service.

    1. Log in to the primary account's LastPass Admin Console by doing either of the following:
      • Select the active LastPass icon active LastPass icon > Admin Console.
      • Navigate to the new Admin Console at https://admin.lastpass.com/ and log in with your LastPass admin (MSP technician) email address and master password.
    2. On the Home tab, select Managed companies in the left navigation.
    3. Locate your desired managed company, then select Manage company in the right navigation.

      Result: The managed company's Admin Console opens in new tab on your web browser.

    4. Disable/remove all applicable feature settings that you had previously set up for your managed company:
      Advanced MFA add-on feature How to disable/remove feature settings
      Workstation Login Delete all Workstation Login policies
      Universal Proxy How do I disable or remove LastPass Universal Proxy?
      Passwordless login Disable the "passwordless authentication" policy for all assigned users & groups
      MFA Apps (AD FS, Azure AD, and Workstation MFA for Windows and Mac) Remove all MFA apps listed

      Result: Each Advanced MFA add-on feature's page will update to display "Get Started" to indicate that the feature has been disabled.

    You have disabled all features for the Advanced MFA add-on.