HELP FILE

How do I enable the "Permit super admins to reset master passwords" policy?

How do I enable the "Permit super admins to reset master passwords" policy?

    Enabling the "Permit super admins to reset master passwords" policy will authorize super admins to reset a user's master password.

    In the new Admin Console

    1. Log in with your email address and master password to access the new Admin Console at https://admin.lastpass.com.
    2. If prompted, complete steps for multifactor authentication (if it is enabled for your account).
    3. Go to Users > Admin levels > Super Admin.

      Result: Users assigned to the Super Admin level are displayed.

    4. Select Assign users.
    5. Select your desired user(s) then select Assign users.

      Admin levels page in the new Admin Console

    Results: Your chosen user(s) are now assigned to the Super Admin level.

    In the old Admin Console

    1. Log in and access the old Admin Console at https://lastpass.com/company/#!/dashboard.
    2. Go to Settings > Policies > Add Policy > Permit super admins to reset master passwords.
    3. Click Edit Users, then add all admins to the list that you want to designate as super admins that can reset master password for users.

      Note: All users you add to this list must be account administrators in order to be added.

    4. If desired, enter information in the Notes section about this policy.
    5. Click Save when finished.