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As a Super Admin you can force active users to log off from LastPass so that the master password reset option will become available to that users.

1. In the Admin Console, go to Users in the left menu.
2. Check the box next to "Email" in the user pane to select all users, otherwise you can check the box(es) next to individual user(s).
3. Click the More actions hyperlink, then select Destroy all sessions for selected users.
4. Click OK to confirm, and your selected users will be logged out of LastPass immediately.