HELP FILE

How do I retrieve diagnostic logs from my Android device for LastPass?

    If you are using the LastPass app for Android, you can send diagnostic logs to LastPass Support to help identify the root cause of the issue you are reporting.

    1. Open the LastPass app on your Android device.
    2. Enter your email address and master password, then tap Log In.
    3. If prompted, complete steps for multifactor authentication (if it is enabled for your account).
    4. Go to Settings > View diagnostic log.
    5. Logging is enabled by default. Scroll to the bottom of the screen and tap View Log.
    6. Tap Copy and paste the contents in your desired location, or tap Share to send to yourself via email or upload to a shared drive.
    7. If additional assistance is needed, please contact LastPass Support by selecting Contact Support within this article.
    8. Please include the following information:
      • App version (located in Settings > About LastPass)
      • Device information
      • Android OS
      • Contents of the log
    Results: You have retrieved diagnostic logs for the LastPass app for Android.