HELP FILE

How do I retrieve crash logs from my Android device for LastPass?

    If you are using the LastPass app for Android, you can send crash logs to LastPass Support to help identify the root cause of the issue you are reporting.

    1. Open the LastPass app on your Android device.
    2. Go to Settings > Help and Support.
    3. Check the box for the Enable Logging option.
    4. Scroll to the bottom of the screen and select View Log.
    5. If additional assistance is needed, please contact LastPass Support (by clicking Contact Support at the bottom of this article).
    6. Please include the following information:
      • App version (located in Settings > About LastPass)
      • Device information
      • Android OS
      • Contents of the log