HELP FILE

How do I refund a purchase for LastPass?

How do I refund a purchase for LastPass?

    Since your subscription plan is pre-paid, you will keep your LastPass service until the billing period ends, which means a refund is not provided. This also means that you will not lose access to any of the LastPass features within your subscription plan until your current billing period ends and your subscription plan expires.

    How do I cancel my LastPass personal account?

    Since your plan is pre-paid, you will continue to have access to LastPass until your subscription expires. However, you can cancel your next upcoming renewal.

    About this task: For those who have purchased a LastPass Premium or LastPass Families plan, you can cancel your plan by doing the following:
    1. Log in to LastPass and access your vault by doing either of the following:
      • In your web browser toolbar, click the LastPass icon active LastPass icon and select Open My Vault.
      • Go to https://lastpass.com/?ac=1 and log in with your email address and master password.
    2. Select Account Settings in the left navigation.
    3. Under Account Information within the "Links" section, click My Account.
    4. Click View Receipt.
    5. Click Cancel.
    Results: Your upcoming renewal is now canceled, and your account subscription will not be renewed.

    How do I cancel my LastPass Teams or LastPass Business account?

    For those who have purchased a LastPass Teams or LastPass Business account, you can contact your assigned representative or contact LastPass Support by selecting a contact option at the bottom of this article for additional assistance.