HELP FILE

How do I resend the passwordless login activation email to users in the new Admin Console?

    If a user has lost their passwordless login activation email, LastPass Business admins can resend the activation email in the new Admin Console.

    If you are sending the invitation for the first time to existing LastPass users on your account, please see How do I invite existing LastPass users to activate passwordless login?

    Note: This feature requires an account with the LastPass Business + Advanced MFA add-on. How do I upgrade my LastPass Business account with an add-on?
    1. Log in with your email address and master password to access the new Admin Console at https://admin.lastpass.com.
    2. If prompted, complete steps for multifactor authentication (if it is enabled for your account).
    3. Go to Users > Users.
    4. Do either of the following:
      To do this Do this
      Resend to an individual user
      1. Select the checkbox for your desired user.
      2. Select then select Resend invitation for passwordless.
      Resend to multiple users
      1. Select the checkboxes for each of your desired users.
      2. Select More actions > Resend invitation for passwordless .

      Troubleshooting: If you do not see the Resend invitation for passwordless option, confirm that the users you have selected have a status listed under the Passwordless Status column. If there is no status listed, you must assign the user(s) to the "Require passwordless verification via the LastPass Authenticator" policy for your desired Passwordless app under Applications > Passwordless apps in the new Admin Console. For more information, see How do I assign users to Passwordless apps in the new Admin Console?.

    You have resent the passwordless login activation email to your selected user(s).
    What to do next: See your end user's experience for activation at How do I activate passwordless login for SSO apps and workstations?