HELP FILE

How do I resend the passwordless login activation email to users in my managed company?

    If a user in a managed company has lost their passwordless login activation email, LastPass admins can resend the activation email in the new Admin Console.

    Note: This feature requires a managed company account with the Advanced MFA add-on. How do I enable the Advanced MFA add-on for my managed company account?
    1. Log in to the primary account's LastPass Admin Console by doing either of the following:
      • Select the active LastPass icon active LastPass icon > Admin Console.
      • Navigate to the new Admin Console at https://admin.lastpass.com/ and log in with your LastPass admin (MSP technician) email address and master password.
    2. On the Home tab, select Managed companies in the left navigation.
    3. Locate your desired managed company, then select Manage company in the right navigation.

      Result: The managed company's Admin Console opens in new tab on your web browser.

    4. Go to Users > Users.
    5. Select the checkbox(es) for your desired user(s).
    6. Select Resend invitation for passwordless.

      Troubleshooting: If you do not see the Resend invitation for passwordless option, confirm that the users you have selected have a status listed under the Passwordless Status column. If there is no status listed, you must assign the user(s) to the "Require passwordless verification via the LastPass Authenticator app" policy for your desired Passwordless app under Applications > Passwordless apps in the new Admin Console. For more information, see How do I assign users to Passwordless apps in the new Admin Console?.

    Results: You have resent the passwordless login activation email to your selected user(s).
    What to do next: See your end user's experience for activation at How do I activate passwordless login for SSO apps and workstations?
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