HELP FILE

How do I reset my master password using mobile account recovery on iOS for LastPass?

    Once account recovery has been set up on your mobile device, you can reset your master password using Face ID or Touch ID to restore access to your vault.

    Before you begin: Please be sure you have done the following before proceeding:
    1. Set up Face ID or Touch ID on your iOS device
    2. Download the LastPass app for iOS
    3. Set up mobile account recovery on iOS for LastPass
    About this task: You can reset your master password using biometrics on your iOS device with either Face ID or Touch ID.
    1. Open the LastPass app on your iOS device.
    2. Select Trouble logging in? on the login screen.
    3. Select Forgot Master Password.
    4. Select Recover Account.
      iOS feature Instructions
      Face ID
      1. Select Recover with Face ID.
      2. Glance at your device while holding in portrait orientation.
      3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).

      4. Select Next.
      5. When prompted, enter a new master password, then confirm it.
      6. Set a password hint.
      7. Select Set Master Password.
      8. Once logged out, select Log In.
      9. Enter your email address and newly created master password, then select Log In.
      Touch ID
      1. Select Recover with Touch ID.
      2. Touch the Home button lightly (don't press) to scan your fingerprint.
      3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).

      4. Select Next.
      5. When prompted, enter a new master password, then confirm it.
      6. Set a password hint.
      7. Select Set Master Password.
      8. Once logged out, select Log In.
      9. Enter your email address and newly created master password, then select Log In.

      Tip: We recommend using the following best practices when creating your master password:
      • Use a minimum of 12 characters, but the lengthier the better
      • Use upper case, lower case, numeric, and special character values
      • Make it pronounceable and memorable, but not easily guessed (e.g., a passphrase)
      • Make sure that it is unique only to you
      • Don't use personal information
      • A good example is: Fidoate!my2woolsox

    Results: You have successfully reset your master password using biometrics in the LastPass app for iOS.
    What to do next: Create new Recovery One Time Passwords on trusted devices (strongly recommended)
    Create new Recovery One Time Passwords for account recovery (in case your master password is ever forgotten) by doing the following:
    1. Log out of LastPass on every trusted computer and/or mobile device where you have installed LastPass and accessed your LastPass vault. You can check your active sessions for all devices.
    2. Log back in with your new master password.
    What to do next: If you are using a public/untrusted computer (recommended)

    Clear the browser cache on all web browsers where you accessed LastPass in order to clear the Recovery One Time Password that was created from accessing the LastPass website.

    What to do next: If you use temporary, one-time passwords (optional)

    Generate new temporary, one-time passwords because all OTPs you generated previously are now invalidated and no longer listed due to your vault being re-encrypted from your master password change.