HELP FILE

How do I set up a ConnectWise Manage integration?

    LastPass uses the public APIs of ConnectWise Manage to access data. To have a fully functional integration you need to enable LastPass to get access to these APIs.

    About this task:
    Note: This feature is only available in the legacy Admin Console.

    Step #1: Get API access from ConnectWise

    1. Open ConnectWise.
    2. Select Systems > Members.

    3. To create a new API user, click the + icon.

    4. Fill out all of the required fields.

      API User privileges - ConnectWise user privileges for LastPass PSA Integrations

    5. To create an API key, click API Keys.

    6. Click the + icon.

    7. Enter the name and click Save.

      Result: The Public and Private keys display.

    8. Copy both the Public and Private keys and paste into a text editor application.

      Remember: These values will be added to LastPass in later steps.

    Step #2: Populate the access for LastPass

    1. Log in to the primary account's LastPass Admin Console by doing either of the following:
      • Click the active LastPass icon active LastPass icon, then select Admin Console.
      • Navigate to the Admin Console at https://lastpass.com/company/#!/dashboard and log in with your LastPass admin (MSP technician) email address and master password.
    2. Go to Settings > PSA Integration.
    3. Select ConnectWise.
    4. Enter the ConnectWise URL, Company ID, Private Key, Public Key.

      The ConnectWise URL can have the following values:

      Cloud:

      • https://na.myconnectwise.net
      • https://au.myconnectwise.net
      • https://eu.myconnectwise.net
      • https://aus.myconnectwise.net
      • https://za.myconnectwise.net

      On-premise:

      • <Your ConnectWise URL>

    5. Click TEST to confirm the credentials are correct.
    6. Click Save.
    What to do next: Import companies from ConnectWise into LastPass as a Managed Company. See How do I import companies from PSAs? for more information.