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How do I set up a Datto Autotask integration?

    LastPass uses the public APIs of Datto Autotask to access data. To have a fully functional integration you need to enable LastPass to get access to these APIs.

    Note: This feature is only available in the legacy Admin Console.
    Before you begin: The "Billing Service" must already be added to the contract before proceeding with the steps below.

    Step #1: Get API access from Autotask

    1. Open Autotask.
    2. Select Admin > Resources.
    3. Create a new API user.
    4. Enter info into the required fields, and copy the Username and Secret.
      Remember: The username and secret are required in order to be added to LastPass.

    Step #2: Populate the access for LastPass

    CAUTION: If you enter the incorrect username and secret multiple times you will lock the API user in Datto. To unlock the user, use Autotask to remove the lock.
    1. Log in to the primary account's LastPass Admin Console by doing either of the following:
      • Click the active LastPass icon active LastPass icon, then select Admin Console.
      • Navigate to the Admin Console at!/dashboard and log in with your LastPass admin (MSP technician) email address and master password.
    2. Go to Settings > PSA Integration.
    3. Select Datto.
    4. Enter the username and secret you copied from Step #1 above.
    5. Click TEST to confirm the credentials are correct.
    6. Click Save.
    What to do next: Import companies from Datto into LastPass as a Managed Company. See How do I import companies from PSAs? for more information.