How do I set up all account recovery options for LastPass?
Please be aware that LastPass Support has no knowledge of a user's master password. It is not possible for LastPass Support to reset or change a user's master password if it is forgotten.Learn more at Why can't LastPass Support reset the master password for my account?.
Recovery Option #1: Log in to LastPass from your desktop
When you log in to LastPass from your desktop, you create a locally-stored Recovery One Time Password on each web browser where you log in, which can be used in the account recovery process if you ever forget your master password.
A Recovery One Time Password is something that is created for you automatically when you log in the LastPass browser extension and/or online web vault (i.e., the LastPass website), and is not something you can write down.
- Log in to your online web vault (via the LastPass website) – This login method can be used if you cannot install the LastPass browser extension locally. Logging in by accessing your online web vault (via the LastPass login page) from multiple browsers will store the Recovery One Time Password locally in each browser's local storage so that it can be used for account recovery (as long as you have not cleared your browser's local storage since the last time you logged in to LastPass).
Warning: If you are using a public or untrusted computer, we recommend that you Use Temporary (One-Time) Passwords to log in to LastPass instead of the LastPass website. If you do log in to the LastPass website on a public or untrusted computer, be sure to clear the cache of the web browser on which you accessed LastPass before you leave the computer (in order to clear the Recovery One Time Password that was captured from your login session).
- Log in via the LastPass browser extension (recommended) – This login method is recommended so that you can manage extension settings and preferences to customize the way you want to use LastPass only on devices that you trust. Additionally, logging in using the extension creates an encrypted cache of your vault data locally, and generates a Sharing Key for creating and using shared folders (if applicable).
It is encouraged that you log in via the extension on multiple web browsers (as often as you can), and, if possible, from multiple devices that you trust, which will store the Recovery One Time Password locally in the LastPass extension's repository for each browser. Additionally, logging in from multiple trusted devices ensures that you have multiple Recovery One Time Passwords.
Recovery Option #2: Set up mobile account recovery on iOS or Android
- Download the LastPass app (download for iOS | download for Android)
- Log in to the app and set up mobile account recovery (see instructions for iOS | see instructions for Android)
Recovery Option #3: Manage your master password Reminder
Recovery Option #4: Set up SMS account recovery
Follow the steps to Set up SMS account recovery for LastPass.
- Not sure if you already set up SMS account recovery? See How do I check if I have set up SMS account recovery for LastPass?
- Need to change your phone number for SMS account recovery? See How do I update my phone number for SMS account recovery for LastPass?