HELP FILE

How do I set up and use Face Unlock with LastPass on a Pixel 4 mobile device?

    If you have a Pixel 4 mobile device, you can install and use the LastPass app for Android, and use Face Unlock as your biometric authentication to fill your login data for sites and mobile apps seamlessly.

    Note: Your Pixel 4 mobile device must be running Android OS 10 or later and have the latest version of the LastPass app for Android installed.

    Set up Face Unlock biometrics for your device

    1. Set up Face Unlock for your Pixel 4 device under the "Set up face unlock" instructions here.
    2. Under the Face Unlock settings, be sure that the App sign-in & payments setting is enabled (should be enabled by default during setup).

      Face Unlock settings

    Enable Face Unlock biometrics for LastPass

    1. Download and install the LastPass Password Manager app for Android.
    2. Open the app on your mobile device.
    3. Enter your email address and master password, then select Log In.

      Tip: If you don't already have a LastPass account, select Create Account in the upper-right of the main toolbar and follow the steps to create an account.

    4. Depending on whether you have logged in before, one of the following will happen:
      • If logging in to the app for the first time, you are prompted to select Turn On Biometrics.
      • If this is not your first time logging in and you skipped turning on biometrics before, you can manually enable it by selecting in the upper left navigation, then selecting Settings > Security and enabling the Unlock with biometrics setting.
    5. Glance at your device while holding in portrait orientation to complete the setup process.
    Results: LastPass is now enabled to use Face Unlock for authentication when opening the LastPass app and filling in login data on apps and websites.

    Use Face Unlock for autofill

    1. Navigate to an app or website on your device (for which LastPass has stored login info).
    2. Select Autofill with LastPass within the login field.
    3. Glance at your device while holding in portrait orientation.
    Results: Once face recognition is accepted, your login credentials will be autofilled, and you can proceed to log in on your app or website.

    Troubleshooting

    If you have a biometrics-capable device and unlocking LastPass or using autofill isn't working, check your Security settings.

    • Check your Security settings.
      1. Select in the upper left navigation.
      2. Select Settings > Security.

        Troubleshooting: If the "Unlock with biometrics" option is grayed out and displays "Not supported on your device" it means you must enable the App sign-in & payments option in your Face Unlock settings.

    • Update Face Unlock settings.
      1. On your Pixel 4 device, open your Settings.
      2. Select Security > Face unlock.
      3. Enter your PIN, pattern, or password.
      4. Enable the App sign-in & payments setting.
      5. Return to the LastPass app.
      6. Select then select Settings > Security.
      7. Enable the Unlock with biometrics setting.
    Results: LastPass is now enabled to use Face Unlock for authentication when opening the LastPass app and filling in login data on apps and websites.