HELP FILE

I can't find my activation email for passwordless authentication, what should I do?

    If you're unable to locate your activation email for using passwordless authentication to log in to SSO apps & websites or workstations, you can resend yourself an activation email or contact your LastPass admin to send you another one.

    Restriction: If you have a LastPass Teams or LastPass Business account, the ability to perform these actions may be limited or prohibited due to policies enabled by your LastPass admin.

    Resend from the activation portal

    These instructions are for users who have a LastPass account but have never activated passwordless authentication to access their assigned SSO apps and/or workstations.

    1. Navigate to https://identity.lastpass.com/.
    2. Enter your LastPass account email address, then select Log In.

    3. Click Send activation email.
    A new activation email for passwordless authentication is sent to your inbox.
    If passwordless authentication is not enabled, you will encounter a message, "Passwordless policy is not enabled. Contact your administrator."

    Resend from the web vault login page

    These instructions are for users who have already activated passwordless authentication for their LastPass account.

    1. Navigate to https://identity.lastpass.com/.
    2. Select Having trouble logging in?

      LastPass Business Login

    3. Enter your email address, then select Next.
    4. When prompted to select an issue that best describes the problem, choose one of the following options:
      • My phone is lost or stolen
      • My phone is temporarily unavailable
      • I have a new phone
    5. Once you have selected your issue, you will be prompted to choose from the following options:
      Available options Instructions
      Send me a recovery email
      1. You are automatically sent a passwordless authentication activation email to pair your LastPass account with your mobile device.
        Note: If you had selected My phone is lost or stolen or I have a new phone, please be aware that you will block access and delete all of your passwordless authentication data from your previous device when you click Start Registration within the email.
      2. Check your inbox and when ready, click Start Registration or Activate LastPass MFA.
      3. Download the LastPass Authenticator on your device.
      4. Tap the Add Account icon in the mobile app.
      5. Back on your desktop, scan the QR code from the activation email to pair your device.
      Please contact your LastPass administrator Contact your LastPass admin for further assistance in sending you another activation email.

    Resend from logging in to an SSO app

    These instructions are for users who have already activated passwordless authentication for their LastPass account.

    • If you know of an app or website for which you use passwordless authentication when you log in, navigate to that app or site and log in with your existing credentials. You'll then be prompted to enter your account email address so you can send yourself a passwordless authentication activation email.

    Resend from within your LastPass account

    These instructions are for users who have already activated passwordless authentication for their LastPass account.

    Depending on the policies set by your LastPass admin, you may have the option to send yourself a passwordless authentication activation email from within your LastPass vault.
    1. Log in to LastPass and access your vault by doing either of the following:
      • In your web browser toolbar, click the LastPass icon active LastPass icon and select Open My Vault.
      • Go to https://lastpass.com/?ac=1 and log in with your email address and master password.
    2. Go to Account Settings > Multifactor Options.
    3. Click the Edit icon for the LastPass Authenticator.
    4. At the top of the dialog, click Send activation email.
    A passwordless authentication activation email has been sent to your inbox.
    If passwordless authentication is not enabled, you will encounter a message, "Passwordless policy is not enabled. Contact your administrator."

    Contact your LastPass admin

    These instructions are for users who have already activated passwordless authentication for their LastPass account.