HELP FILE

I have a new phone, how do I move passwordless login to my new device?

    If you have replaced your mobile device that had passwordless login activated for logging in to SSO apps and/or workstations, you can pair the LastPass Authenticator app with your new device or contact your LastPass admin.

    Fastpath: Are you trying to add a new device for using passwordless login for your vault? View these instructions instead.
    Notice: Passwordless login for SSO apps and workstations requires an account with the LastPass Business + Advanced MFA add-on, whereas passwordless login for your vault is available for all account types and does not require activation.
    Before you begin: Download the LastPass Authenticator app on your new iOS or Android device.
    Activate passwordless login for your LastPass account on your new mobile device as follows:
    1. Go to http://identity.lastpass.com.
    2. Click Having trouble logging in?

      Passwordless login options

    3. Enter your email address for your LastPass account, then click Next.

      Troubleshooting: If you see a message, "Passwordless policy is not enabled" during sign-in, contact your LastPass Business admin to request that you be assigned to the SSO app or workstation so you can use passwordless login.

    4. Select I have a new phone > Send me a recovery email.

      Result: You are sent a passwordless login registration email to pair your LastPass account with your mobile device.

    5. Check your inbox for an email from LastPass.

      Warning: Before you proceed, please be aware that you will block access and delete all of your passwordless login data from your previous device when you click Start Registration within the email.

    6. When ready, click Start Registration.
    7. Select one of the following options:
      QR Code Scanner App Instructions
      LastPass Authenticator
      1. Open the LastPass Authenticator app app.
      2. On your mobile device, tap Mobile Add icon in the bottom-right corner to add a new account.
      3. Using your mobile device's camera, scan the barcode/QR code displayed in your computer's web browser to pair your new mobile device.
      Note: Manually entering a secret key instead of a barcode/QR code is not supported when pairing your LastPass account.
      Preferred QR Code Scanner App (Android OS only)
      1. Open your preferred QR Code scanner app on your phone.
      2. Using your mobile device's camera, scan the barcode/QR code displayed in your computer's web browser.
        Note: Manually entering a secret key instead of a barcode/QR code is not supported when pairing your LastPass account.
      3. In the pop-up window, select LastPass Authenticator app to complete the action.
      4. Select Add account in the pop-up window to pair your LastPass account.
    You have successfully activated passwordless login and paired your LastPass account with the LastPass Authenticator app on your new mobile device.
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