product icon

I was charged twice for LastPass, how do I get a refund?

    At the end of your billing cycle for your LastPass subscription, you will receive an email notifying you that your plan will automatically renew with no action required on your part.

    If you log in to your LastPass account at any point during your active billing cycle and complete the steps for purchasing LastPass, this does not replace your existing plan, and when automatic renewal of your original purchase occurs, you will see that you have two charges for LastPass.

    If this has happened to you, please contact LastPass Support by selecting Contact Support within this article , and be sure to select Account and Billing as the Subject of the case you submit.
    Note: The customer support offerings for LastPass will vary depending on your plan. For more information, please see What levels of customer support does LastPass offer?