LastPass Admin Console Statuses
The user account statuses in LastPass allow admins to filter by the status for complete visibility into each user's onboarding journey and take additional action, if needed.
Why are there new account statues in the new Admin Console?
The new console updated user statuses to make enrollment information clearer and more intuitive. In addition, two new statuses have been added for even greater clarity: Expired Invitation and Staged.
What is the difference between the old admin console statues and the statuses?
Although calculations may seem inaccurate at first, they’ve simply been updated.
| Status | Old | New | Notes |
|---|---|---|---|
| Staged | N/A | A user that has been added to the company but has not been sent an invitation yet. | While this status never existed in the old console, users do exist in this state. They are labeled as “Active” in the old console. |
| Invite Expired | N/A | A user that has been sent an invitation email, but the registration links have expired. Users with expired invitations need new invitations sent.
Note: Registration links for accounts created by the admin expire after 90 days, while those that already exist outside of the company expire after 2 weeks
|
While this status never existed in the old console before, the expiration logic has always been there. Finally, admins can see which users need new invitations in the new console. |
| Invited | A user that has an account outside of the company (e.g. a personal user), and has been sent an invitation email to join the company. | A user that has been sent an invitation email, but the user has not yet activated. | Note that the old console definition excluded users who were created by the admin. In the old console, users who were created by the admin and received an invitation are considered “Active”. The new console makes this clearer by including users created by the admin as “Invited,” too. Therefore, this number in the new console may appear larger than expected. |
| Active | A user who consumes a license. Users who consume a license include those that have accepted invitations and who have been created by the admin but have not accepted invitations. | A user that has successfully logged in at least once as part of the company. | The old console considered users created by the admin but never enrolled as “Active” making the term a misnomer: how can a user be active if they’ve never registered? The new console only defines users who have successfully enrolled as “Active (logged in at least once as part of the company) Therefore, you may see some discrepancies between these two statuses. This is expected. |
| Disabled | A user is still part of your company account, but their access has been disabled by an admin. | This remains the same between consoles. | |
| Awaiting Approval | A user has been added using the LastPass Active Directory Connector, which has been configured to add users as "pending" rather than automatically active. | This remains the same between consoles. | |
Why do I see a different number of users in each LastPass status between the new and old console?
By design, the new and old console define users differently, so the numbers will be different. You should expect the greatest disparity between the “Active” and “Invited” statuses as these changed the most. For most customers, the numbers for these statuses will likely show lower in the new console. However, the number of “Disabled” and “Awaiting approval” users should remain the same.
| Scenario | Old Admin Console | New Admin Console |
|---|---|---|
Note: the 5 invited users in the old console refer to the 5 users who have accounts outside of the company as detailed above.
|
Active users = 35 Invited users = 5 |
Active users = 30 Invited users = 10 |