HELP FILE

How do I activate passwordless authentication?

    Activate passwordless authentication via the activation email you received from your LastPass admin. Once activated, you can sign in to SSO apps & websites and/or workstations by accepting a push notification in the LastPass Authenticator – which utilizes stored biometrics (face recognition or fingerprint identification, with your master password as a backup) – instead of entering a password.

    Note: This feature requires an account with the LastPass Business + Advanced MFA add-on. How do I upgrade my LastPass Business account with an add-on?
    Troubleshooting: If you do not have an activation email, view I can't find my activation email for passwordless authentication, what should I do?

    Step #1: Download the LastPass Authenticator

    On your iOS or Android device, download the LastPass Authenticator app.

    LastPass Authenticator app – for iOS 11 or later LastPass Authenticator app – for Android OS 6 (Marshmallow) or later

    Step #2: Activate passwordless authentication

    Open the passwordless authentication activation email on your computer or mobile device, then complete the steps for pairing your account with the LastPass Authenticator. Steps will vary depending on the device you're using when you start the process (computer or mobile).

    Continue activation on your computer

    1. On your computer, open the activation email, then click Activate LastPass MFA.
    2. On your mobile device, open the LastPass Authenticator.
    3. Tap Scan QR Code. If prompted, allow the LastPass Authenticator to access your camera.
    4. Scan the QR code displayed on your computer screen.
    Passwordless authentication is now activated and your LastPass account is now paired with the LastPass Authenticator.

    Continue activation on your mobile device

    1. On your mobile device, open the activation email and tap or select Activate LastPass MFA.
    2. When redirected, tap or select Pair this phone.
    3. If prompted, allow device permissions by tapping or selecting Allow for Bluetooth access, location services, device notifications.
    Passwordless authentication is now activated for your LastPass account.

    Step #3: Set up biometric options in the LastPass Authenticator app

    You must set up at least two biometric options (face recognition or fingerprint identification and a PIN Code) in the LastPass Authenticator app. Instructions will vary depending on your mobile device type and the biometric settings available.

    1. Set up the biometric options available for your mobile device:
      Device Type & Biometric Options Instructions
      iOS – Face ID for iPhone X or newer
      1. Set up Face ID authentication on your iOS device (instructions here).
      2. Tap Start Face ID test, then follow the prompts to complete the authentication setup.
      iOS – Touch ID for iPhone 8 or older devices
      1. Set up Touch ID authentication on your iOS device (instructions here).
      2. Tap Start Touch ID test, then follow the prompts to complete the authentication setup.
      Android – Face Unlock on supported devices
      1. Set up Face Unlock for your Android device (instructions here).
      2. Select Start Face Unlock test, then follow the prompts to complete the authentication setup.
      Android – Fingerprint on supported devices
      1. Set up Fingerprint authentication on your Android device (instructions here).
      2. Select Start Fingerprint test, then follow the prompts to complete the authentication setup.
    2. You are prompted to create a PIN Code to use if the biometric sensor is unavailable for authentication.
      1. Create a new 6-digit PIN Code and enter it on your mobile device screen.
      2. Re-enter the PIN Code to confirm.
    You have successfully activated passwordless authentication and set up your biometric options in the LastPass Authenticator.
    What to do next: You can use passwordless authentication via the LastPass Authenticator in any of the following ways: