HELP FILE

Why doesn't LastPass launch, save, update, or autofill my data for a site?

Why doesn't LastPass launch, save, update, or autofill my data for a site?

    Having trouble? Let's try troubleshooting first, then check a few other things if that doesn't resolve the issue.

    Confirm that LastPass is installed and enabled

    If the LastPass icon active LastPass icon does not appear in your web browser toolbar, be sure that the LastPass browser extension is installed and enabled.

    Confirm that you are logged in to LastPass

    If an inactive LastPass icon inactive LastPass icon appears in your web browser toolbar, click the icon then log in with your email address and master password.

    Confirm that autofill is enabled in your Preferences

    Check your Preferences by doing either of the following:

    1. In your web browser toolbar, click the inactive (grey or black) LastPass icon inactive LastPass icon.
    2. Enter your email address and master password, then click Log In.
    3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
    4. Click the LastPass icon active LastPass icon in your browser toolbar.
    5. Select Account Options OR < your username > at the bottom of the menu.
    6. Select Extension Preferences.
    7. Enable the setting Automatically Fill Login Information.
    8. Click Save.

    Confirm the site has not been set as a Never URL

    You can disable LastPass for specific websites using Never URLs.  If it has and you want to remove it so LastPass can be used to autofill for that site, do the following:

    1. Log in to LastPass and access your vault by doing either of the following:
      • In your web browser toolbar, click the LastPass icon active LastPass icon and select Open My Vault.
      • Go to https://lastpass.com/?ac=1 and log in with your email address and master password.
    2. Select Account Settings in the left navigation.
    3. Select the Never URLs tab.
    4. If your site is listed, click the Delete icon Remove.
    5. Click OK to confirm.

    Confirm that websites are not allowed to disable autofill

    If this preference is enabled, websites can disable LastPass autofill.

    About this task: You can disable this setting in your Preferences by doing the following:
    1. In your web browser toolbar, click the inactive (grey or black) LastPass icon inactive LastPass icon.
    2. Enter your email address and master password, then click Log In.
    3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
    4. Click the LastPass icon active LastPass icon in your browser toolbar.
    5. Select Account Options OR < your username > at the bottom of the menu.
    6. Select Extension Preferences.
    7. Click Advanced and disable the setting Respect AutoComplete=off: allow websites to disable Autofill.
    8. Click Save.

    Check if you set your Preferences to warn before filling insecure forms

    If this Preference is enabled and the site you are visiting uses an insecure method of submitting data, you will encounter a message, "LastPass detected a login form that is insecure, would you like to continue?" You can click OK to use autofill, or Cancel to manually fill (if desired).

    About this task: You can enable or disable this setting in your Preferences by doing the following:
    1. In your web browser toolbar, click the inactive (grey or black) LastPass icon inactive LastPass icon.
    2. Enter your email address and master password, then click Log In.
    3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
    4. Click the LastPass icon active LastPass icon in your browser toolbar.
    5. Select Account Options OR < your username > at the bottom of the menu.
    6. Select Extension Preferences.
    7. Click Advanced and enable or disable the setting Warn before filling insecure forms.
    8. Click Save.

    Check whether the login screen loads in an iFrame

    LastPass will not offer to autofill on a login form if it is contained within an iFrame, which is a window that is "layered" within a webpage. Instead, LastPass will treat the login form as insecure because it doesn't match the domain in your browser's address bar.

    To resolve this, you can add an equivalent domain for the site and the iFrame address.

    Confirm if the site is using HTTP (not HTTPS)

    For security purposes, autofill via LastPass will not occur on initial page load of HTTP-only sites because the site is not secure, however, you can still manually fill your data for sites that use HTTP.

    Check that the site is not Flash-based or Silverlight-based

    LastPass does not support either of these platforms. To check if your website is built on one of these, right-click on the website's login fields and view the context menu for more information.

    Delete the site entry and add it back

    You can delete the site entry, then add it back to your vault. Additionally, if your site uses a multiple-page login, you can save your site information for each separate page when you add your site.

    1. Delete your site password entry (instructions here).
    2. In your web browser toolbar, click the inactive (grey or black) LastPass icon inactive LastPass icon.
    3. Enter your email address and master password, then click Log In.
    4. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
    5. Navigate to your desired site.
    6. Add the site back to your vault by doing either of the following:
      Add site method Instructions
      Automatically
      1. Enter your email address and password for the site and proceed to log in.
      2. When prompted by LastPass, click Add to save the site entry to your vault.
      Manually using the LastPass web browser extension
      1. Enter your login credentials, but do not log in.
      2. Select the active LastPass icon active LastPass icon.
      3. Go to Add item > Password.
        Tip: Use Add item > Save All Entered Data at the bottom of the menu for website login forms that require more than a username and password.
      4. All captured fields are displayed. If desired, enter more information and specify your desired settings for the item.
      5. Click Save when finished.
      Manually using the in-field active LastPass icon active LastPass icon
      1. Within the username or password field of a site, select the in-field active LastPass icon active LastPass icon.
      2. Click the Add icon Add icon.
      3. All captured fields are displayed. If desired, enter more information and specify your desired settings for the password.
      4. Click Add password when finished.
    Results: You have successfully deleted the site entry and added it back to your vault.