If the LastPass icon does not appear in your web browser toolbar, be sure that the LastPass browser extension is installed and enabled.

If an inactive LastPass icon appears in your web browser toolbar, click the icon then log in with your email address and master password.

Check your Preferences by doing either of the following:

1. In your web browser toolbar, click the inactive (grey or black) LastPass icon .
2. Enter your email address and master password, then click Log In.
3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
4. Click the LastPass icon in your browser toolbar.
5. Take the action that matches your navigational experience:
   • New experience – Select the Account tab, then select Extension settings.
   • Previous experience – Select Account Options OR < your username > at the bottom of the menu, then select Extension Preferences.
6. On the General tab, enable the setting Automatically Fill Login Information.
7. Click Save.

You can disable LastPass for specific websites using Never URLs.  If it has and you want to remove it so LastPass can be used to autofill for that site, do the following:

1. Log in to LastPass and access your vault by doing either of the following:
   • In your web browser toolbar, click the LastPass icon and select Vault or Open My Vault.
   • Go to https://lastpass.com/?ac=1 and log in with your email address and master password.
2. Select Account Settings in the left navigation.
3. Select the Never URLs tab.
4. If your site is listed, click the Delete icon .
5. Click OK to confirm.

If this preference is enabled, websites can disable LastPass autofill.

1. In your web browser toolbar, click the inactive (grey or black) LastPass icon .
2. Enter your email address and master password, then click Log In.
3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
4. Click the LastPass icon in your browser toolbar.
5. Take the action that matches your navigational experience:
   • New experience – Select the Account tab, then select Extension settings.
   • Previous experience – Select Account Options OR < your username > at the bottom of the menu, then select Extension Preferences.
6. Select Advanced in the left navigation, then disable the setting Respect AutoComplete=off: allow websites to disable Autofill.
7. Click Save.

If this Preference is enabled and the site you are visiting uses an insecure method of submitting data, you will encounter a message, "LastPass detected a login form that is insecure, would you like to continue?" You can click OK to use autofill, or Cancel to manually fill (if desired).

1. In your web browser toolbar, click the inactive (grey or black) LastPass icon .
2. Enter your email address and master password, then click Log In.
3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
4. Click the LastPass icon in your browser toolbar.
5. Take the action that matches your navigational experience:
   • New experience – Select the Account tab, then select Extension settings.
   • Previous experience – Select Account Options OR < your username > at the bottom of the menu, then select Extension Preferences.
6. Select Advanced in the left navigation, then choose to enable or disable the setting Warn before filling insecure forms.
7. Click Save.

For security purposes, autofill via LastPass will not occur on initial page load of HTTP-only sites because the site is not secure, however, you can still manually fill your data for sites that use HTTP.

LastPass does not support either of these platforms. To check if your website is built on one of these, right-click on the website's login fields and view the context menu for more information.

You can delete the site entry, then add it back to your vault. Additionally, if your site uses a multiple-page login, you can save your site information for each separate page when you add your site.

1. Delete your site password entry (instructions here).
2. In your web browser toolbar, click the inactive (grey or black) LastPass icon .
3. Enter your email address and master password, then click Log In.
4. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
5. Navigate to your desired site.
6. Add the site back to your vault by doing either of the following:

   Add site method	Instructions
   Automatically via the LastPass browser extension	On the site, enter your email address and password for the site and proceed to log in. When prompted by LastPass, click Add to save the site entry to your vault.
   Manually via the LastPass browser extension (new experience)	On the site, enter your login credentials, but do not log in. Select the active LastPass icon . Select then select Add password. Tip: Select then select Save all entered data at the bottom of the menu for website login forms that require more than a username and password.
   Manually via the LastPass browser extension (previous experience)	On the site, enter your login credentials, but do not log in. Select the active LastPass icon . Go to Add item > Password. Tip: Use Add item > Save All Entered Data at the bottom of the menu for website login forms that require more than a username and password. All captured fields are displayed. If desired, enter more information and specify your desired settings for the item. Click Save when finished.
   Manually using the in-field active LastPass icon	Within the username or password field of a site, select the in-field active LastPass icon . Click the Add icon . All captured fields are displayed. If desired, enter more information and specify your desired settings for the password. Click Add password when finished.