HELP FILE

Manage Email Notifications for LastPass Business

    LastPass Business admins can add and manage email notifications to get notified of critical user statuses, including account activation, lack of best practices being used (warranting additional education or training), and much more.

    View current notifications

    You can view and manage all of your notifications centrally.
    1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Password Manager Admin Console.
    2. Go to Settings > Email notifications in the navigation pane.
    3. On the Current notifications tab, you can view the following data:

      • Notifications that are enabled
      • Description of the notification, including all configured values
      • Number of users affected by the notification
      • Percentage (%) of affected users compared to the total number of users
      • Status of the notification (Enabled/Disabled)
      Teams Admin Console Email Notifications

    Manage preferences

    Before you add notifications, you will want to configure your notification preferences to avoid sending unwanted emails. You can customize the frequency and add users to a "never notify" list.
    1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Password Manager Admin Console.
    2. Go to Settings > Email notifications in the navigation pane.
    3. On the Current notifications tab, click Preferences.
    4. On the General tab, set the maximum (number) of emails to send to a user over the (number) of days (default is maximum of 1 email to a user over 7 days).
    5. On the Never notify list tab, add the usernames of the users you never want to notify, then click Done.
    6. Click Save when finished.

    Add a notification

    1. In the Admin Console's navigation pane, go to Settings > Email notifications.
    2. On the Current notifications tab, click Add Notification.
    3. Select your desired notification from the following:
      • Invitation not accepted – Users who have not accepted an invitation to join your LastPass Business account within X hours of being invited. If manually invited, users need to click the email invitation link to associate their LastPass account to your company's LastPass Business account.
      • Account not activated – Users who have not activated their LastPass Business account within X hours of being invited.
      • No sharing key – Users who do not have a sharing key. Users must log in once using a LastPass plugin to generate a sharing key before you can share items with them.
      • Inactive – Users who have not logged in to their LastPass account for more than X days. Note that users who remain logged in to their LastPass account are also counted as "inactive".
      • Number of Sites – Users who have less than X Sites in their vault.
      • No linked account – Users who have not associated a personal LastPass account with their Enterprise account.
      • Weak master password – Users who have a master password strength of less than X percent.
      • Reused master password – Users who entered their master password on another site in the last X days and have not since changed their master password.
      • Weak security score – Users who have a security score of less than X percent.
      • Weak passwords – Users who have more than X Sites that have weak passwords.
      • Average password strength – Users whose average password strength is less than X percent.
      • Duplicate passwords – Users who have more than X duplicate passwords.
      • Duplicate site password – Users who have more than X Sites with duplicate passwords.
      • Blank passwords – Users who have more than X Sites with blank passwords.
      • Low number of items – Users who have less than X Sites, Secure Notes, and Form Fill profiles in their vault.
      • Low number of Secure Notes – Users who have less than X Secure Notes in their vault.
      • Low number of Form Fills – Users who have less than X Form Fill profiles in their vault.
    4. Once you have chosen your notification, click Select at the bottom.
    5. On the Details tab, configure the required fields, or leave as-is for default configuration settings.
    6. When finished, click Add.

    Edit a notification

    1. In the Admin Console's navigation pane, go to Settings > Email notifications.
    2. On the Current notifications tab, click the relevant notification.
    3. On the Details tab, make your desired changes, then click Save and your updated notifications will be sent out based on the frequency you set.

      Edit or Delete Email Notification

    4. If you need to send the updated email notification right away, click the Affected users tab, then click Send Email. This will immediately send the notification to your affected users.

    Delete a notification

    1. In the Admin Console's navigation pane, go to Settings > Email notifications.
    2. On the Current notifications tab, click the relevant notification.
    3. Click Delete, then click OK to confirm.

    View notification history

    1. In the Admin Console's navigation pane, go to Settings > Email notifications.
    2. Click the Notification history tab to view the following data:

      • Time when the notification was sent (in your selected time zone in Account Settings)
      • Email address of user who received it (LastPass username)
      • Notification that was sent
      • Value ('X' Value configured in the notification's settings)
      • Sent Automatically (Yes/No)

    View upcoming automated emails

    1. In the Admin Console's navigation pane, go to Settings > Email notifications.
    2. Click the Upcoming automated emails tab to view the following data:

      • Notification that is queued to be sent
      • Description of the notification, including all configured values
      • Email address of the user who will receive it