HELP FILE

My phone is unavailable, how do I use passwordless authentication via the LastPass Authenticator app?

    If your phone is not accessible, you can still use passwordless authentication by pairing another device with the LastPass Authenticator or contacting your LastPass admin.

    Restriction: If you have a LastPass Teams or LastPass Business account, the ability to perform these actions may be limited or prohibited due to policies enabled by your LastPass admin.
    Before you begin: Download the LastPass Authenticator app on your iOS or Android device.
    1. Go to https://lastpass.com .
    2. Click Having trouble logging in?

      LastPass Business Login

    3. Enter your email address for your LastPass account, then click Next.

      Troubleshooting: If passwordless authentication is not enabled, you will encounter a message, "Passwordless policy is not enabled. Contact your administrator."

    4. Select My phone is temporarily unavailable > Send me a recovery email.

      Result: You are sent a passwordless authentication registration email to pair your LastPass account with your mobile device.

      Troubleshooting: If you encounter a message that states, "Please contact your LastPass administrator" then contact your LastPass admin for further assistance in sending you another activation email.

    5. Check your inbox for an email from LastPass.

      Warning: Before you proceed, please be aware that you will block access and delete all of your passwordless authentication data from your previous device when you click Start Registration within the email.

    6. Select one of the following options:
      QR Code Scanner App Instructions
      LastPass Authenticator
      1. Open the LastPass Authenticator app.
      2. On your mobile device, tap Mobile Add icon in the bottom-right corner.
      3. Using your mobile device's camera, scan the barcode/QR code displayed in your computer's web browser to pair your new mobile device.
        Note: Manually entering a secret key instead of a barcode/QR code is not supported when pairing your LastPass account.
      Preferred QR Code Scanner App (Android OS only)
      1. Open your preferred QR Code scanner app on your phone.
      2. Using your mobile device's camera, scan the barcode/QR code displayed in your computer's web browser.
        Note: Manually entering a secret key instead of a barcode/QR code is not supported when pairing your LastPass account.
      3. In the pop-up window, select LastPass Authenticator to complete the action.
      4. Select Add account in the pop-up window to pair your LastPass account.
    7. Choose your desired method to recover your account.
    You have successfully activated passwordless authentication and paired your LastPass account with the LastPass Authenticator on your other mobile device.
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