HELP FILE

One Time Login is restricted by company policy (using a Recovery One-Time Password is prohibited)

    Cause:

    The "Prohibit Account Recovery" policy has been enabled by an admin for your LastPass business account.

    Note:

    A Recovery One Time Password is something that is created for you automatically when you log in the LastPass browser extension and/or online web vault (i.e., the LastPass website), and is not something you can write down.

    Remedy:

    There are a few different things your LastPass admin can try:

    • You can contact your LastPass admin and request that they temporarily exclude your account from this policy. Once excluded from the policy, you can attempt account recovery again at https://lastpass.com/recover.php.
    • You can contact your LastPass admin and request that they manually reset your master password for you.