HELP FILE
Reset a User's Master Password (Super Admin)
LastPass admins can enable the "Permit super admins to reset master passwords" policy for their account to allow designated admins to reset a user's master password.
Once enabled, user accounts will be able to have their master passwords reset as long as they have logged in to the LastPass browser extension at least once.
What to do next:
Important: If you have been added as a super admin in your account's policies and do not see the "Super admin master password reset" option for a user, it may mean that the user has not yet logged out of their active LastPass session. You can force user log off, then advise them to log back in to their account via the LastPass browser extension (not the website). Once they have done so, you can refresh the User page in the Admin Console and try again.
Important: If your LastPass Business organization is using federated login to provision new users (using AD FS, Okta, or Azure AD), then the master password being used is the user's account password that is stored in their Active Directory. If a federated user's master password is reset, it will convert them to a non-federated user status upon reset. Learn how they can become a federated user again without the risk of data loss.