Reset a User's Master Password (Super Admin)
LastPass admins can enable the "Permit super admins to reset master passwords" policy for their account to allow designated admins to reset a user's master password.
Once enabled, user accounts will be able to have their master passwords reset as long as they have logged in to the LastPass browser extension at least once.
- Enable the "Permit super admins to reset master passwords" policy.
- User logs in via the LastPass browser extension, that activates the policy in Step #1 above. Note: At this point during the process, the listed super admin will have the option in the Admin Console to reset the master password for their selected user.
- Super admin resets the user's master password. Warning: When you reset a user's master password, any linked personal LastPass account of the user will automatically become delinked from their company LastPass account. If desired, the user can link their personal account again.Warning: If the user whose master password you are resetting is a federated user, they will be converted to a non-federated user account upon reset. Learn how they can become a federated user again without the risk of data loss.
- In the Admin Console, go to Users in the left menu.
- Click on the email address of the user, then click the More icon and select Reset Master Password.
- When prompted, click OK.
- Enter your own master password, then click Submit.
- Enter a new master password for the user, then re-enter it to confirm.
- If desired, you can click Change the user's email to also update their LastPass username.
- You can choose to uncheck the box to disable the Force password change on next login option, as it is enabled by default for security best practices.
- When finished, click Submit.