- Navigate to https://lastpass.com/reset_account.php.
- Click Reset.
- When prompted, click No to indicate that you do not know your master password.
Note: Your master password cannot be recovered by LastPass Support as it is never available or known to LastPass.
- A warning message will appear stating that resetting your account will permanently destroy all of your data, and will encourage you to export your vault data before resetting if you know your master password. However, if you do not know your master password, it is not possible for you to export your data as it requires you to log in to LastPass to do so.
- Enter your LastPass email address, then click Send Email.
Result: An email is sent to your inbox that contains instructions and a link to create a new master password.
Note: Clicking Send Email only sends instructions for resetting your LastPass account. If you decide at this point that you do not need to reset your account, you can simply ignore the email.
- To proceed with resetting your LastPass account, click the link within the email to create a new master password.
Tip: We recommend using the following best practices when creating your master password:
- Use a minimum of 12 characters, but the lengthier the better
- Use upper case, lower case, numeric, and special character values
- Make it pronounceable and memorable, but not easily guessed (e.g., a passphrase)
- Make sure that it is unique only to you
- Don't use personal information
- A good example is: Fidoate!my2woolsox
Result: You have created a new master password and successfully reset your LastPass account and have been logged out.
- For security purposes, a verification email is sent to your inbox so you can approve this device as trusted. Check your inbox and click the verification link within the email.
- Once verified, log in to LastPass:
- In your browser toolbar, click the inactive (grey or black) LastPass icon
.
- Enter your email address and master password, then click Log In.
Result: An active LastPass icon
is now displayed in your browser toolbar to indicate you are successfully logged in to LastPass.
You have successfully reset your account and have logged in to LastPass with your new
master password.
What to do next: You can now begin setting up your vault again. If you had previously exported your LastPass vault data or use another password management tool as a backup, you can
import that data now. Otherwise, you can begin adding your site password, secure notes, and form fill items.