How do I reset my LastPass account?
If you cannot remember your master password and are unable to recover it using all of the recovery options, unfortunately it means that your account must be reset so that you can create a new master password. This will allow you to start over using the same email address as you used before.
For instructions on how to delete your account to purge all of your LastPass vault data, see How do I delete my LastPass account?.
Please be aware that LastPass Support has no knowledge of a user's master password. It is not possible for LastPass Support to reset or change a user's master password if it is forgotten.
What happens when I reset my account?
When you reset your account, some data is deleted permanently whereas other data remains.
Data that will be permanently deleted
- Site passwords
- Secure notes
- Form fill items
- Identities
- Established multifactor authentication options
- Approved trusted devices
Data that will remain untouched
Some of your established account settings, including but not limited to the following:
- Preferences
- History
Data that will remain active
Your account status, including current trial or paid subscription plan.