HELP FILE
Troubleshooting Federated Login for Active Directory Federation Services (AD FS)
If you are having some trouble after setting up your LastPass Business environment to use Active Directory Federation Services (AD FS), you can take the steps below to check your configuration settings and perform basic troubleshooting. Please be sure to perform these checks in order.
- Step #1: Check Windows updates and LastPass components versions
- Step #2: Check your firewall settings
- Step #3: Check your AD users' permissions
- Step #4: Check that the AD FS plugin is installed and registered with the correct custom attribute value
- Step #5: Check the custom attribute configuration
- Step #6: Check that the custom attribute is populated
- Step #7: Check the AD FS server farm configuration (if applicable)
In this section: