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What do the PSA user counts update errors mean?

    View a list of common errors you could encounter for setting up this integration.

    Error Description

    Another admin is already working with this integration.

    PSA integration is locked by another admin. Please wait until the other admin finishes actions with the PSA.

    We received a server error from your PSA provider.

    PSA provider responds with internal server error.

    Authentication error. Check your credentials for your PSA provider and try again.

    PSA provider is called with invalid credentials (expired or revoked). Check if the credentials to ConnectWise or Autotask are still valid.

    We received a Forbidden error from your PSA provider.

    The PSA provider credentials don't have sufficient permissions.

    We received an invalid response from your PSA provider.

    PSA provider responds with unexpected data.

    Contract expired

    Contract could not be updated in Datto because its end date exceeds the effective billing date.

    Something went wrong between LastPass and your Professional Services Automation provider. If the problem persists, contact LastPass Support.

    Unknown PSA related error occurred.

    Your previous PSA import session has timed out. Please start again.

    Your previous PSA import session has timed out. Please start again.

    Integration credentials for PSA has not been set up properly.

    Integration credentials for PSA has not been set up properly.