HELP FILE

What's new in the adoption dashboard in the new Admin Console?

    Learn more about the new features and functionality in the adoption dashboard in the new Admin Console for LastPass.

    The Dashboard not only provides high-level data for viewing purposes, but is easy to use, and provides clickable steps to take action to improve end-user behaviors, like adoption and active usage.

    In the past, our dashboard has provided data that left a lot of be interpreted but set admins in the right direction. Though it was likely helpful, we heard in feedback that it could be hard to navigate.

    The adoption dashboard redefines several of metrics to be more precise and better align with admin needs and expectations. Because of this, there may be some differences when comparing numbers between the new and old dashboards.

    The main differences and improvements made in the adoption dashboard for LastPass include:

    • Updated terminology to better align with our customer’s end user status
    • An action panel that enables Admins to:
      • Easily view and invite employees, add more users, or buy licenses
      • Re-invite unresponsive users through the tool or export a list to customize your own email to employees for better engagement
      • Remind inactive users to use LastPass through the tool or export a list to customize your own email to employees for better engagement
      • View your individual and organizational enrollment rate, utilization rate, and average security score over time to track improvement

    What will I see in the adoption dashboard?

    There are three new overarching features in the Dashboard. They include:
    • An action panel on the left side of the Dashboard homepage with clickable buttons used to view or engage users.
    • The ability to view and export lists of users by name and email.
    • Graphical representations of your Enrollment Rate, Utilization Rate and security score over time, with the ability to select date preferences, for example, viewing these rates from:
      • Last 7 Days
      • Last 2 Weeks
      • Last month
      • Custom

    What new terminology is in the adoption dashboard?

    Please see the definitions below, or click the icon in the Dashboard to see the definition of each new term:
    • Staged users - This describes users that have been added to LastPass but have not been sent an invitation yet. Staged users can be existing or new users.
    • Unresponsive users - Users that have received an invitation email but have not completed their account activation. Unresponsive users will have either the Invited or Invite Expired status.
    • Inactive users - This defines users that have successfully activated their LastPass account but are not actively using it.
    • Enrollment rate - This is defined as the rate of users successfully becoming active users after being added to the account. This is calculated in the following way:
      • Enrollment rate equals enrolled users divided by unenrolled users. Enrolled users have Active as their LastPass status. Unenrolled users have been sent an invitation but not accepted it yet or the invitation has expired.
      • Enrolled users are users in the Active status
      • Unenrolled users are users in the Invited and Invite Expired statuses
    • Utilization rate - This is defined as the rate of users that have been actively using LastPass and as such have performed at least one of the following events in the last 30 days:
      • Logged in to LastPass
      • Added a site to the vault
      • Attempted to log in to a site via the vault or LastPass browser extension
      • Attempted to log in to an application via SSO
      • Attempted to use passwordless login and/or set up authentication (if enabled per SSO app) via the LastPass Authenticator app
      • Accessed the old Admin Console
      • Accessed the new Admin Console
    Note: If a user is already logged in to the Admin Console and refreshes the page, the refresh does not count as a new event.

    What actions can I take using the adoption dashboard?

    Based on feedback from admins like you, we have created an action panel on the left side of the Dashboard so you can quickly see where you have pressing issues or gaps and take an action to engage with your end users to solve the issues at hand, with the click of a button.

    All actions are categorized by likeness in a solid blue box. There are three categories:
    • Bring employees onboard
    • Re-invite unresponsive users
    • Remind inactive users
    Onboarding in Dashboard in the new Admin Console
    Bring employees onboard
    In this box, you can see the number of staged users you have, how many of your seats are available, and the number of total licenses (and a link to easily view invoices). In this box, you can take three actions:
    • View & invite - Click this to send invitations through LastPass or view your users and export the list of names and emails so you can send a personalized company email. Many LastPass Admins noted greater success when a personalized email invite was sent to end users.
    • Add more users - Click this to add more users.
    • Buy licenses - Click this to purchase additional licenses with ease.
    Re-invite unresponsive users
    In this box, you can view how many unresponsive users you have. Then, take action to follow up:
    • View & re-invite - Click this to send a follow-up email to users who haven’t responded in a week or export the list of unresponsive users’ names and emails so you can send a personalized company email.
    Remind inactive users
    In this box, you can view how many of your users are inactive – users who haven’t used LastPass in the last 30 days. You can then take a follow-up action:
    • View & remind - Click this to view users who have enrolled but are not actively using LastPass. Export the list so you can send a personalized reminder.

    What graphical data can I view in the adoption dashboard?

    The Dashboard will depict the following main data driven graphs.
    • Enrollment Rate
    • Utilization Rate
    • User Security
    All graphs show your progress over time. You can select pre-set or custom time windows to view your organization’s progress.
    Note: The data displayed starts at March 16th, 2021. Since the calculations are being performed in a new way, there is only data moving forward and not retroactively.

    What type of information is provided in the User security graph of the Dashboard?

    Knowing your organization’s security health is crucial. In this section, you will find your average security score with a clickable link to view individual user security score. The average password strength will be calculated here, too.

    Underneath these high-level details, you can view what percentage of your users have a weak master password, reused master password, and weak security score – all with correlating links to view individual users, enabling you to contact individuals for improvement or identify power users to promote across your organization.
    Tip: This is a fun way to gamify security – set challenges and reward power users for strong security hygiene.
    Your graphical representation will show the progress of your security score over time with pre-set or custom time windows.
    Note: The data displayed starts at March 16th, 2021. Since the calculations are being performed in a new way, there is only data moving forward and not retroactively.

    User security score in new Admin Console