HELP FILE

Why am I being prompted for Multifactor Authentication when I set my device as trusted?

Why am I being prompted for Multifactor Authentication when I set my device as trusted?

    About this task:

    If you have set your computer as a trusted device but still encounter the prompt for Multifactor Authentication, locate the LastPass data folder on your Windows, macOS, or Linux system and delete all the files found within that folder. Once deleted, you can set your device as trusted once again.

    Data folders in Windows

    1. To delete FireFox data folder files, do the following:
      1. Go to C:\Users\< username >\AppData\LocalLow\LastPass
      2. Delete the .suid files.
      3. Log in to LastPass, then set your device as trusted again.
    2. To delete Google Chrome data folders files, do the following:
      1. Go to %AppData%\..\Local\Google\Chrome\User Data\Default\databases\chrome-extension_hdokiejnpimakedhajhdlcegeplioahd_0\
      2. Delete the files within.
      3. Log in to LastPass, then set your device as trusted again.
    3. To delete Microsoft Edge data folder files, do the following:
      1. Go to %AppData%\..\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\
      2. Delete the .suid files.
      3. Log in to LastPass, then set your device as trusted again.

    Data folders in macOS

    1. Go to ~/Library/Containers/com.lastpass.LastPass/Data/Library/Application Support/LastPass/Containers
    2. Open the com.lastpass.LastPass folder, then delete all of the files within.
    3. Log in to LastPass, then set your device as trusted again.

      Note: If you cannot locate the Library Folder, it may be hidden. To reveal it, go to Finder > Go > Go to Folder enter: ~/Library to access your user account Library.

    Data folders in Linux

    1. To delete FireFox data folder files, do the following:
      1. Go to ~/.lastpass/.
      2. Delete the files within.
      3. Log in to LastPass, then set your device as trusted again.

        Note: Mozilla Firefox on other platforms utilizes the Firefox profile directory.

    2. To delete Google Chrome data folder files, do the following:
      1. Go to ~/.config/google-chrome/Default/databases/chrome-extension_hdokiejnpimakedhajhdlcegeplioahd_0/
      2. Delete the files within.
      3. Log in to LastPass, then set your device as trusted again.