Why am I getting a "Please contact your company administrator for help" error message after I log in to LastPass?
If you are a federated user that is logging in to your LastPass Business account using Active Directory credentials, you may encounter this issue for one or more of the following reasons:
- Multifactor Authentication is enabled in your end user Account Settings instead of at the Identity Provider (AD FS) level – Learn how to disable Multifactor Authentication as a user.
- Multifactor Authentication is enabled in the LastPass Admin Console instead of at the Identity Provider (AD FS) level – Learn how to disable Multifactor Authentication as an admin.
- One or more Multifactor Authentication policies are enforced in the LastPass Admin Console – Learn how to manage your policies.