HELP FILE

Why am I seeing a message to check my inbox to verify or try again when logging in to LastPass?

    If you encounter this error message on desktop or mobile, it means that either you have attempted to log in to LastPass with an invalid email address and master password combination, or that you must verify your device as trusted via email verification.

    Remember: Once a device has been approved as trusted via email verification, the device remains trusted for your LastPass account for a maximum of 60 days.
    Restriction: You can have a maximum of 25 trusted devices (via email verification), after which the oldest trusted device will be deleted and need to be trusted again when you access LastPass from it. Please note these trusted devices are approved via email verification, and are not the devices listed in your Account Settings under the Trusted Devices and/or Mobile Devices tab.
    Verify Your Trusted Device
    First, check your email inbox for an email from LastPass about your login being blocked.
    Attention: If you did not receive an email from LastPass, you may have set up a security email address (a secondary email address used for security verification) – check the inbox of your security email address for an email from LastPass about your login being blocked.

    If you received this email from LastPass and are logging in to LastPass from a trusted device or location, click the verification link within the email, then log in to LastPass again.

    If you did not receive an email from LastPass, check these settings and attempt to log in to LastPass again.

    If you are still having trouble logging in to LastPass, please see Recover Your Lost Master Password for recovery steps.