HELP FILE

Why am I seeing an error, "No private key. Cannot decrypt pending shares" message?

Why am I seeing an error, "No private key. Cannot decrypt pending shares" message?

    If you are trying to share an item but encounter this error, it means that either you have never created a Sharing Key or that your Sharing Key was created but became corrupt and must be recreated.

    If you encounter this error message, it could mean one of the following:

    You have never created a Sharing Key.

    • Your Sharing Key can be created in either of the following ways:
      • Logging in to the LastPass browser extension.
      • While logged in to the online vault (via the LastPass website), go to Advanced Options > Generate Sharing Keys > Generate.

    Your Sharing Key was created but likely corrupted, and must be deleted and recreated again.

    The Sharing Key can only be deleted by LastPass Support, however, perform all actions that apply in the steps below before contacting support.