HELP FILE

Why do I encounter a network error when activating federated login for LastPass using Okta?

    Cause: Cause

    LastPass is not accepting Okta's custom domain URL.

    Remedy: Solution

    Change the Okta custom domain URL to the default Okta URL.

    Remedy:

    1. In Okta, go to Security > Authorization Servers and click the Edit icon .
    2. Go to the Settings tab and click Edit.
    3. Change the Issuer dropdown to select the Okta default domain.

      Example: https://yourdomain.oktapreview.com

    4. Log in to the new Admin Console at https://admin.lastpass.com/ , go to Users > Federated login and select Okta.
    5. Change the OpenID URL to https://yourdomain.oktapreview.com/oauth2/ausxxxxxxxxx/.well-known/openid-configuration, then click Save Settings.

      If you get a warning from LastPass stating you have federated login users and won't allow you to save, click the Users > Users tab in the new Admin Console.

    6. Try the activation link again.