HELP FILE

Why do I see a message that my selected identity no longer exists in LastPass?

    Condition

    You encounter the message "Your selected identity no longer exists" while logged in to LastPass.

    Cause:

    You have deleted an identity that you actively had selected and were using at the time it was deleted.

    Remedy:

    You can switch to another identity to continue using LastPass.

    From within your vault or using the LastPass browser extension, switch to another identity (instructions here).

    Troubleshooting: If you were using the LastPass browser extension on Chrome when you encountered this message, it is necessary to uninstall (right-click on the active LastPass icon active LastPass icon and select Remove from Chrome) then reinstall from the LastPass Downloads page.