HELP FILE

Why do I see the message, "Please enter a valid username or one-time password" during account recovery?

Why do I see the message, "Please enter a valid username or one-time password" during account recovery?

    If you encounter this error message while performing the steps for account recovery, there are a few different solutions available depending on the true reason for the error message.

    Please enter a vlid username or one-time password error message

    Cause:

    Please review the various causes and solutions in the Related Articles below.