HELP FILE

Why do I see "Your IP is untrusted! Please use internet access you've used in the past to use this tool" when logging in to LastPass?

Why do I see "Your IP is untrusted! Please use internet access you've used in the past to use this tool" when logging in to LastPass?

    This message means that the location of the IP address from which you are logging in to LastPass is not an IP address that LastPass recognizes as having a successful login session within the last year. Please try logging in from a different location/device that you have logged into LastPass successfully before to try again.

    If you believe you are seeing this warning in error or you cannot log in to a previously successful location, please contact LastPass Support by selecting a contact option at the bottom of this article for additional assistance.
    Note: The customer support offerings for LastPass will vary depending on your plan. For more information, please see What levels of customer support does LastPass offer?