HELP FILE

Why are my LastPass vault contents blank, missing, or replaced with special characters?

    You may be experiencing a sync issue with your LastPass vault. You can resolve this issue by refreshing your sites and/or clearing your local cache.

    Note: If your vault is blank after purchasing LastPass Premium, please see I just upgraded my LastPass plan but my vault is blank, what should I do? for more information.

    Refresh sites

    First, you can try refreshing the sites within your vault.

    1. In your web browser toolbar, click the inactive (grey or black) LastPass icon inactive LastPass icon.
    2. Enter your email address and master password, then click Log In.
    3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).
    4. Click the LastPass icon active LastPass icon in your browser toolbar.
    5. Select Account Options OR < your username > at the bottom of the menu.
    6. Select Advanced > Refresh Sites.
    Results: You have forced a sync of your vault data.

    Clear local cache

    If you are still encountering issues, you can try clearing your local cache.

    1. Click the LastPass icon active LastPass icon in your browser toolbar.
    2. Select Account Options OR < your username > at the bottom of the menu.
    3. Select Advanced > Clear Local Cache.
    4. Log out of LastPass.
    5. Log back in and access your vault.
    Results: You have cleared your local cache for LastPass.

    Revert your account

    If you are still encountering issues with your vault and have recently updated your master password, changed your email address, or changed your iterations, you can revert your account to its previous state.

    Before you begin: Please read all information below before proceeding.
    About this task: Please note that when you revert your master password to the previous one, your LastPass vault is restored to exactly how it was right before your master password was changed. This means that any changes you made to your vault (e.g., changes to stored passwords, added passwords, changes/additions to form fill items, etc.) will be lost.
    1. Navigate to https://lastpass.com/revert.
    2. Enter your username, then click Send Email.

      Result: The system now sends you an email which is valid for up to two (2) hours.

    3. Click the link in the email, which is sent to your security email (if you have set one up), otherwise you will receive it at your LastPass account email address.
    4. A new web browser window or tab opens that indicates the date of when your master password was last changed. If desired, click the link to revert your master password change. If prompted again, click OK.

      Note: Once reverted, access your vault, then update the same information you had previously changed (e.g., master password, email address, iterations, etc.).

    Results: A message indicates that your most recent master password change has been reverted. You can now log in to LastPass with your previous master password.
    What to do next:

    If you need additional assistance, please contact LastPass Support by selecting Contact Support at the bottom of this article.