Why are my LastPass vault contents blank, missing, or replaced with special characters?
You may be experiencing a sync issue with your LastPass vault. You can resolve this issue by refreshing your sites and/or clearing your local cache.
Refresh sites
First, you can try refreshing the sites within your vault.
- In your web browser toolbar, click the inactive (grey or black) LastPass icon
.
- Enter your email address and master password, then click Log In.
- If prompted, complete steps for multifactor authentication (if it is enabled on your account).
- Click the LastPass icon
in your browser toolbar.
- Take the action that matches your navigational experience:
- New experience – Select the Account tab, then go to .
- Previous experience – Select Account Options OR < your username > at the bottom of the menu, then go to .
Clear local cache
If you are still encountering issues, you can try clearing your local cache.
- The steps will vary for clearing your local cache for LastPass (depending on how you use LastPass), as follows:
LastPass app or extension Instructions LastPass browser extension (new experience) - While logged in to LastPass, click the active LastPass icon
in your web browser toolbar.
- Select the Account tab.
- Select .
LastPass browser extension (previous experience) - While logged in to LastPass, click the active LastPass icon
in your web browser toolbar.
- Select Account Options OR < your LastPass email address > at the bottom of the menu, then select .
LastPass for Safari app extension - While logged in to LastPass, click the active LastPass icon
in Safari.
- Select Account Options OR < your LastPass email address > at the bottom of the menu, then select .
LastPass app for iOS - While logged in to the app, tap Settings in the bottom toolbar.
- Tap .
LastPass app for Android - While logged in to the app, select the Vault Options icon
in the upper left navigation.
- Select .
LastPass Active Directory Connector - While logged in to the application, select Debug in the left navigation.
- Click Clear local cache.
- While logged in to LastPass, click the active LastPass icon
- Log out of LastPass.
- Log back in and access your vault.
Revert your account
If you are still encountering issues with your vault and have recently updated your master password, changed your email address, or changed your iterations, you can revert your account to its previous state.
If you need additional assistance, pleasecontact LastPass Support by selecting Contact Support within this article.