HELP FILE

Zendesk App Integration

    Set up a Zendesk app integration so that your users can sign into this app using the same credentials that they use for LastPass.

    Part 1 - Add the SSO app to LastPass

    About this task:
    1. Log in and access the LastPass new Admin Console by doing either of the following:
      • While logged in to LastPass, click the active LastPass icon active LastPass icon in your web browser toolbar, then select Admin Console in the menu.
      • Log in at https://admin.lastpass.com with your admin email address and master password.
    2. Go to Applications > SSO apps.
    3. Select Add app in the upper-right navigation (or Search the catalog if you're adding your first app).
    4. Search for and select your app from the catalog (or Add an unlisted app if you can't find your app).
    5. Click Continue, and you are taken to the Set up LastPass section of the app configuration.

      Fastpath: LastPass automatically fills out all required information in the Set up app section for you. Some apps allow you to upload settings in an XML file, while others require you to copy and paste the following information:
      Name in LastPass Value
      Entity ID
      https://identity.lastpass.com
      SSO Endpoint
      https://identity.lastpass.com/SAML/SSOService
      Logout URL
      https://identity.lastpass.com/Login/Logout
      Certificate fingerprint Provided in the Set up app section of the SSO app. If needed, download the LastPass certificate in PEM, DER, or Download metadata (XML) format.
      Certificate fingerprint (SHA256)
      Certificate (PEM)

    6. For the next steps, open a new web browser window or tab. Go to the app's settings to enable single sign-on, and make sure your app recognizes LastPass as the Identity Provider.

    Part 2 - Configure the app in Zendesk

    1. Log in to your Zendesk agent account at your custom domain (for example, https://<yourworkdomain>.zendesk.com/admin/).

      Note: For more information about SAML sign-on with Zendesk, view Zendesk documentation.

    2. In the left navigation bar, select Account.
    3. Under the Security tab, select Single sign-on.

      Zendesk Admin Center

    4. Select Create SSO Configuration, then select SAML.

      Configure SAML in Zendesk

    5. Locate the SAML SSO URL section, then copy the Assertion Consumer Service (ACS) URL and paste it into a text editor.

      Remember: You will be using this value in later steps.

    6. Enter the following information:

      Name Description Value
      Configuration name The name of the identity provider LastPass
      SAML SSO URL SSO endpoint value (copied from the LastPass Admin Console)
      https://identity.lastpass.com/SAML/SSOService
      Certificate fingerprint LastPass certificate file you downloaded in Part 1 Copy and paste the contents of the "Certificate fingerprint" file that you copied in Part 1
      Remote Logout URL Logout URL value (copied from the LastPass Admin Console)
      https://identity.lastpass.com/Login/Logout

    7. Select Save.

      Configure SSO settings in Zendesk

    8. In the left navigation bar, select Account.
    9. Under the Security tab, select End user authentication to allow end users to use single-sign on authentication.
    10. Enable the checkbox to allow External authentication, then select LastPass.
    11. Select Save.

      Tip: You can keep both Zendesk authentication and External authentication methods

    12. In the left navigation bar, select Account.
    13. Under the Security tab, select Team member authentication to allow team members to use single-sign on authentication.
    14. Enable the checkbox to allow External authentication, then select Single sign-on (SSO).
    15. Select LastPass.
    16. Select Save.

      Tip: You can keep both Zendesk authentication and External authentication methods

    17. If you want all users to only use a single sign-on method, then disable the Zendesk Authentication setting.

      Warning: This action will permanently delete all Zendesk passwords in your account within 24 hours.

    Part 3 - Finalize the Zendesk SSO app configuration in LastPass

    1. Return to the LastPass new Admin Console.
    2. Back on the Configure app page in the LastPass Admin Console (from Part 1), select Set up LastPass.
    3. For the ACS field, paste the ACS URL copied in Part 2
    4. Optional: Enable Step-up authentication if you want to require users to confirm their identity using the LastPass Authenticator app upon each login to this SSO app.

      Remember: Passwordless login for SSO apps only supports authentication using stored biometrics (face or fingerprint) via push notification in the LastPass Authenticator app.

    5. Select Advanced settings.
    6. For the Entity ID field, paste your custom URL in the following format:

      https://<yourworkdomain>.zendesk.com

      Note: This is the metadata URL of the Service Provider (also known as the Issuer ID or App ID), which is a unique identifier for the SSO app you're adding.

    7. Optional: If desired, add any of the following additional customizations:

      Name in LastPass Description/Value
      Nickname The name of the app how it appears in the Admin Console (and Cloud Apps, if your users have a LastPass password management vault)
      Role Custom role that you created to organize users and the permissions assigned to them
      Identity Provider (LastPass)
      https://identity.lastpass.com
      Relay State URL to which the service provider redirects the user after processing the SAML response
      Identifier These settings will depend on the app you're configuring – please refer to the SSO app's documentation, then select one of the following:
      • Email (default)
      • Secondary Email
      • User ID
      • Groups
      • Roles
      • Custom
      SAML signature method Select one of the following, based on your desired encryption key length:
      • SHA1 (uses 160-bit hash)
      • SHA256 (uses 256-bit hash)
      Signing and encryption Make your desired selections from the following:
      • Sign assertion
      • Encrypt assertion
      • Sign request
      • Sign response
      Upload partner certificate Select the partner certificate you saved locally (if applicable)
      Custom attributes To add more custom attributes, select Add SAML attribute and choose from the following options:
      • Email
      • Secondary Email
      • User ID
      • Groups
      • Roles
      • Custom (associated with the SSO app)
      Tip: You can define custom attribute statements when creating a new SAML integration, or modifying an existing one. These statements are inserted into the SAML assertions shared with your app.

    8. Click Save & assign users > Users, groups & roles to begin making your selections.
    9. Search for and select your desired users, groups, and/or roles, then click Assign.
    10. Click Save & continue > Finish.

      Result: Setup for your SSO app is complete! The LastPass users you assigned to this SSO app can now use their LastPass account to sign in to this SSO app going forward.