HELP FILE

Zendesk App Integration

    Set up a Zendesk app integration so that your users can sign into this app using the same credentials that they use for LastPass.

    Part 1 - Add the SSO app to LastPass

    1. Log in and access the LastPass new Admin Console by doing either of the following:
      • While logged in to LastPass, click the active LastPass icon active LastPass icon in your web browser toolbar, then select Admin Console in the menu.
      • Log in at https://admin.lastpass.com with your admin email address and master password.
    2. Go to Applications > SSO apps.
    3. Select Add app in the upper-right navigation (or Add your first SSO app if you're adding your first app).
    4. Search for and select your app from the catalog (or Add an unlisted app if you can't find your app).
    5. Click Continue, and you are taken to the Set up LastPass section of the app configuration.

      Fastpath: LastPass automatically fills out all required information in the Set up app section for you. Some apps allow you to upload settings in an XML file, while others require you to copy and paste the following information:
      Name in LastPass Value
      Entity ID
      https://identity.lastpass.com
      SSO Endpoint
      https://identity.lastpass.com/SAML/SSOService
      Logout URL
      https://identity.lastpass.com/Login/Logout
      Certificate fingerprint Provided in the Set up app section of the SSO app. If needed, download the LastPass certificate in PEM, DER, or Download metadata (XML) format.
      Certificate fingerprint (SHA256)
      Certificate (PEM)

    6. For the next steps, open a new web browser window or tab. Go to the app's settings to enable single sign-on, and make sure your app recognizes LastPass as the Identity Provider.

    Part 2 - Configure the app in Zendesk

    For detailed instructions, please see Zendesk documentation.
    1. Log in to your Zendesk agent account at your custom domain (for example, https://yourworkdomain.zendesk.com/admin/).
    2. Select Security.

      Zendesk Admin Center

    3. Select Single Sign-on in the left navigation.
    4. For the SAML option, select Configure.

      Configure SAML in Zendesk

    5. Enter the following information:

      Name Description Value
      SAML SSO URL SSO endpoint value (copied from the LastPass Admin Console)
      https://identity.lastpass.com/SAML/SSOService
      Certificate fingerprint LastPass certificate file you downloaded in Part 1 Copy and paste the contents of the "Certificate fingerprint" file that you copied in Part 1
      Remote Logout URL Logout URL value (copied from the LastPass Admin Console)
      https://identity.lastpass.com/Login/Logout

    6. Enter SAML SSO URL, Certificate fingerprint and Remote Logout URL that you copied from the LastPass Admin Console.
    7. Save changes.

      Configure SSO settings in Zendesk

    8. Select End users in the left navigation, then select External authentication.

      Tip: Selecting the single sign-on option automatically deselects the Zendesk Authentication for the end-users. For staff members, you can keep both authentication methods.

    9. If you want all users to only use a single sign-on method, then disable the Zendesk Authentication setting.

      Warning: This action will permanently delete all Zendesk passwords in your account within 24 hours.

    Part 3 - Finalize the Zendesk SSO app configuration in LastPass

    1. Return to the LastPass new Admin Console.
    2. Back on the Configure app page in the LastPass Admin Console (from Part 1), locate Set up LastPass.
    3. In the ACS field, paste your custom URL (that includes your domain) in the following format:

      https://yourworkdomain.zendesk.com/access/saml

    4. Optional: Enable the Step-up authentication setting if you want to force users to confirm their identity using the LastPass Authenticator app upon each login to this SSO app (i.e., LastPass MFA).
    5. Select Advanced settings.
    6. For the Entity ID field, paste your custom URL in the following format:

      https://yourworkdomain.zendesk.com

      Note: This is the metadata URL of the Service Provider (also known as the Issuer ID or App ID), which is a unique identifier for the SSO app you're adding.

    7. Optional: If desired, add any of the following additional customizations:

      Name in LastPass Description/Value
      Nickname The name of the app how it appears in the Admin Console (and Cloud Apps, if your users have a LastPass password management vault)
      Role Custom role that you created to organize users and the permissions assigned to them
      Identity Provider (LastPass)
      https://identity.lastpass.com
      Relay State URL to which the service provider redirects the user after processing the SAML response
      Identifier These settings will depend on the app you're configuring – please refer to the SSO app's documentation, then select one of the following:
      • Email (default)
      • Secondary Email
      • User ID
      • Groups
      • Roles
      • Custom
      SAML signature method Select one of the following, based on your desired encryption key length:
      • SHA1 (uses 160-bit hash)
      • SHA256 (uses 256-bit hash)
      Signing and encryption Make your desired selections from the following:
      • Sign assertion
      • Encrypt assertion
      • Sign request
      • Sign response
      Upload partner certificate Select the partner certificate you saved locally (if applicable)
      Custom attributes To add more custom attributes, select Add SAML attribute and choose from the following options:
      • Email
      • Secondary Email
      • User ID
      • Groups
      • Roles
      • Custom (associated with the SSO app)
      Tip: You can define custom attribute statements when creating a new SAML integration, or modifying an existing one. These statements are inserted into the SAML assertions shared with your app.

    8. Click Save & assign users > Users, groups & roles to begin making your selections.
    9. Search for and select your desired users, groups, and/or roles, then click Assign.
    10. Click Save & continue > Finish.

      Result: Setup for your SSO app is complete! The LastPass users you assigned to this SSO app can now use their LastPass account to sign in to this SSO app going forward.