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amzani (Customer) asked a question.

Master password reset

My master password came up as invalid even though I know it is correct. I requested to reset it but every time I get the email and click or copy the link it tells me the link is expired. I don't know what to do. All of my passwords are in Last Pass so I can't get into anything.


  • Hello ,   My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!   I am sorry about the issues you are experiencing with the account recovery process. Please follow the steps found on this article and if it still fails, use the option to contact support from it so you can receive support via email without having to log in.    Please let me know if this worked or if further assistance is required.    Thank you, Henry Eduardo | Customer Care
    Selected as Best
  • Nictem34 (Customer)

    I am having the same issue. Has anyone found a way around this?

  • Ferrari328 (Customer)

    I forgot my Master Password and are stuck in the same loop.

  • WahibYusuf (Customer)

    I have the same issue.  I am getting the link has expired whenever i try to do a reset. 

  • amzani (Customer)

    My master password all of a sudden worked. They did tell my though that you had to do the reset using the same computer and same browser that you last logged in from. I know I did but it still didn’t work. I tried every combination of PCs and browsers that I have.
  • Hello ,   My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!   I am sorry about the issues you are experiencing with the account recovery process. Please follow the steps found on this article and if it still fails, use the option to contact support from it so you can receive support via email without having to log in.    Please let me know if this worked or if further assistance is required.    Thank you, Henry Eduardo | Customer Care
    Selected as Best
  • debbieclive (Customer)

    I have a family Account, I am using the same iPhone and MacBook that I have had for ages! I have installed the extension on both and yet I don't don't seem to be able to reset my master password. Please help. I've been trying for days as you can probably see!!

  • EJohn (Customer)

    Same isse, and I spent a couple of days trying every suggestion, including the "revert" option.  Of which I 1000% know my original and previous password.  NONE of it works.  SMS code says expired 30 seconds later, on and on.

     

    I have been using LastPass from the year 2014 and now I don't have access to ANYTHING anymore.  This is total BS that I can't recover / reset my master password.  PLUS, even my biometrics on my Android locked me out.  If they have a bunch of other steps to do OTP, etc.. then why haven't I ever been prompted to go through those steps?

    If the SMS pin code recovery is not functioning correctly.. then FIX IT.  You have many ways to verify who I am.  I know my password hint is correct, but you are not giving me a way to access my account!!! period.

    Expand Post
  • tomvbreu (Customer)

    So i need some assistance as well. this sends us in a loop. If we want to contact a representative we need to login... but thats where the issue lies. How can i contact a person to get this resolved. Even if i just want to abandon my old account and create a new one.

  • amzani (Customer)

    Mute


    Sent from the all new AOL app for iOS

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