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  • AshC_LP (Employee)

    Hello @User17386188613557504581 (Customer)​ 

    Welcome to the LastPass Community.

     

    If you are already subscribed, then LastPass will attempt to renew automatically when the current period ends.

     

    To update the billing info for Premium members:

     

    1. Select Account Settings in the left navigation.
    2. Under Account Information in the Links section, select My Account.
    3. Select Update Billing Information and make your desired changes.
    4. Select Save billing information or Save Changes.

     

    Post erweitern
  • I also have this problem. I did this exactly what you advicse everyday for the last 3 days multiple times but it keeps telling me I haven't renewed.. my credit card details are current.

  • AshC_LP (Employee)

    From what I can tell, your account is in good standing, and set to renew in a few days. If your billing information is up to date, then you'll see the charge appear on your credit history only after your current subscription period is up.

     

Laden