Use the My Cases portal
If you need additional assistance, you can sign in to your LastPass account within the LastPass Support Center and submit a case. Once submitted, you will receive a confirmation email with a case number for your records, and you can view the status of your case in the My Cases portal.
Log in to the My Cases portal
Submit a new case
For additional assistance from LastPass Support, submit a new case via the LastPass Support Center.
View your submitted cases
Once submitted, you can view your case in the My Cases portal.
Result: By default, the My Open Cases list view is selected, showing all open cases for your account, with each displaying a case number, subject, status, date/time opened, case owner alias, email (associated with the submitted case), and owner name (LastPass Support representative).
![](https://lastpass-be-prod.zoominsoftware.io/bundle/lastpass/page/LastPass/../CommonImages/blue_wrench.png?token=eTJJRUdHempBazg4YWRiY3llYmtDcVBxZHRKeXRSa3JkcUZIKy9DY2pvLy9WaE9WK0U2NHErVlg1RTV2cXh2aUxGczZnVGlxSzBBNnhUZm1yUUtBVlZOVmZQa2RVeU82ZjF0bG1majVOUC9zMDFsZmhGU2U4OVRSTnRuc0NzcGU2QzhHeW9MSUVla2NnWUwzTjZtMzZ5QUhJV2M9&_LANG=enus)
- My Closed Cases
- My Pending Cases
- Pending Customer Response
- Recently Viewed Cases
![My Cases in the LastPass Support Center](https://lastpass-be-prod.zoominsoftware.io/bundle/lastpass/page/LastPass/Images/support_site_my_cases.png?token=eTJJRUdHempBazg4YWRiY3llYmtDcVBxZHRKeXRSa3JkcUZIKy9DY2pvLy9WaE9WK0U2NHErVlg1RTV2cXh2aUxGczZnVGlxSzBBNnhUZm1yUUtBVlZOVmZQa2RVeU82ZjF0bG1majVOUC9zMDFsZmhGU2U4OVRSTnRuc0NzcGU2QzhHeW9MSUVla2NnWUwzTjZtMzZ5QUhJV2M9&_LANG=enus)
Share an update (reply to your case)
When your case has been assigned to a LastPass Support representative, they will provide a response to your case. Likewise, you can share an update (reply to your case) at any time.
Upload attachments to your case (optional)
Once you have submitted a case, you can upload attachments (up to 10 at a time) when sharing an update (replying to your case).
Reopen a closed case
You can reopen a case that has been closed by LastPass Support to continue sharing further updates about the specific case.