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High CPU usage in Сhrome by background task named background-redux-new.js. Noticed this on two PCs, one Windows 10, the other Windows 11. Started on February 4, 2025. Does anyone see the same thing?
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Thanks for your patience, everyone.

 

We are investigating the cause of this currently and hope to have a resolution idea soon.

 

AshC_LP by AshC_LP (Employee)

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  • My experience with output from the LP dev team is negative. I have not seen any timely outcome.

    LP need to be practical and helpful to users. To make things work for us please will they issue an update which has content an older version which is known to run smoothly - it will have a new sequence number so that it is universally applied, but the content of the update will be the older version which works smoothly.

    Then the LP dev team can do an effective job of resolving the issue without having a large number of users beating the door down. Then issue the new new  version.

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  • This is very frustrating. I have to keep the extension disabled or my Mac will melt with the heat. Are you people testing changes before they are release on a variety of systems?

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  • same problem here - please provide an update! I am a developer and need the console. It is unacceptable that it is being spammed.

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Preferences are not being saved and having to resave every time I log in on Safari

My preferences are not being saved and I have to re-save them every time I log in - all after a fairly recent update from LastPass. For example, I now have to go into Account Options (top of Google) then Extension Preferences and uncheck all the annoying pop-ups and reset shortcut for form filling, then when I try to fill a for I get reminded to open the LastPass app and reset which form profile I want saved. I now have to do this every time I log in! Any help? Using iMac and Safari.


  • I have a ticket open on this same issue. "Reinstall the extension" and "restart the browser" is the best they could tell me...

jas8522 (Customer) asked a question.

How can one cancel their enterprise account?

I have been trying to cancel my account for two weeks now. I have two 'cases' in that have gone without reply this entire time. I have tried calling, where it says to open a case on the website.

 

I have tried removing my billing info (which is a legal requirement in Canada) and the system does not provide a mechanism to do so. This alone is sufficient for legal action; it'll get even more interesting when they charge my card for an account I've been trying to cancel for weeks now.

 

Has anyone successfully got someone to reply to a ticket asking for cancellation? If so, HOW?


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  • jas8522 (Customer)

    @AshC_LP (Employee)​ Your point? I can confirm my identity by logging in with my master password, which is what happens when I access the vault and the Enterprise admin console. If I can use that to add more licenses without further idenditifcation required (and where you gladly take more from my credit card), then it should also be sufficient to cancel or at bare minimum remove my credit card (which is a legal requirement in Canada thanks to PIPEDA). Yet you do not allow us to cancel it directly from there. You also do not allow us to remove our payment info.

     

    I *also* have to supply my master password to access My Cases, where I opened tickets that have gone without reply for over a week for the first one and days for the others.

     

    This is not a complicated request and it should not take this much time to fulfill.

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Browser Extension
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